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Auto Repair
Punjab Auto Car Repair and Maintenance Services
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Punjab Auto Car Repair and Maintenance Services, offers comprehensive range of services. They're a full-service auto repair shop, handling everything from routine maintenance to complex repairs. I've used them for auto air conditioning service, auto body work, and electrical issues. They also offer auto glass repair, have an auto parts store on-site, and provide tune-up services
Customer Review Summary
Overall Customer Sentiment:
Analysis of customer feedback indicates a mixed sentiment regarding the services provided. While some customers express satisfaction with the technical expertise in certain areas, a significant portion of reviews highlights concerns regarding staff behavior, care for customer vehicles, and overall service quality. The average rating of 3.6 out of 5, based on 54 reviews, suggests a moderate level of customer satisfaction, but with clear areas for improvement.
Service Quality and Common Themes:
Positive feedback often pertains to the ability to diagnose and fix specific technical issues, particularly in electrical problems. However, recurring negative themes include unprofessional staff conduct, instances of damage to vehicles during service (e.g., scratches, broken parts), and perceived incompetence in addressing certain repairs, leading to additional costs elsewhere. There is also a mention of the need to negotiate service charges, suggesting potential inconsistency in pricing. The range of services offered is broad, but the quality of execution appears inconsistent across these offerings.
Strengths and Weaknesses:
A key strength appears to be the technical capability of some mechanics, particularly in specialized areas like electrical systems. However, significant weaknesses lie in customer service, staff accountability for vehicle care, and potentially in the accuracy and effectiveness of certain repair diagnoses. The negative experiences reported, including damage to vehicles and unresolved issues, significantly detract from the perceived reliability of the service.
Final Assessment:
Based on the available reviews and overall rating, the business demonstrates some technical proficiency but struggles with consistent service delivery and customer care. While some customers have positive experiences, the recurring issues with staff behavior and vehicle handling raise concerns about the overall quality and reliability of the service. Potential customers should be aware of these reported inconsistencies and weigh them against the positive feedback when making a decision. Improvements in staff training, accountability, and quality control are necessary to enhance customer satisfaction and build a stronger reputation.
Bad mechanics who just talk big and know little. I drove my car to this circus show of a garage and had to tow it out to the showroom because of their incompetency. Went there to fix a problem with my ignition, they ruined my fuel pump and the enclosure threading. Had to spend double to fix it at the service center. Do not go there if you like your car even remotely.
Experienced guys will solve your cars electric problems. But need to bargain hard for service charges.. Always came back satisfied..
Good at fixing , but not satisfied with thejr workers careless behavior received my car with back bumper scratches and OBD port cover broken, when customer comes at your garage it means he is trusting you than other its gentle request take care value your customer belongings.
Not good in behaviour not recommended better to go to any garage
Today i fix my car. I will check for few days if result is not satisfactory i will make another review.
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