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Auto Repair
ONESTOP GARAGE
Category: Auto Repair
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ONESTOP GARAGE is an auto repair shop that offers a comprehensive range of services. The company offers general automotive repair, including engine diagnostics and repair, brake services, and transmission work. They also provide routine maintenance such as oil changes, tire rotations, and fluid checks. Additionally, the company offers specialized services like exhaust system repair, steering and suspension work, and air conditioning service. Their goal is to provide a one-stop solution for all automotive repair and maintenance needs.
Customer Sentiment:
The overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.1 out of 5 from 170 reviews. While a small sample of reviews highlights significant negative experiences, the majority of the total reviews likely reflect satisfaction.
Service Quality:
Positive feedback emphasizes professional and trustworthy service, expertise in diagnosing and fixing complex issues, and the use of genuine parts. However, negative reviews raise concerns about the quality of repairs, particularly regarding engine replacements and bodywork, with accusations of using substandard parts and poor workmanship. There are also mentions of high pricing and negative interactions with staff.
Common Themes:
Recurring positive themes include effective problem-solving for difficult car issues and a perception of honesty and experience among some staff. Conversely, negative themes center on the cost of services, the quality and durability of repairs, and instances of poor customer service and communication.
Final Assessment:
Based on the available data, the business demonstrates strengths in handling complex mechanical problems and building trust with some customers. However, the negative feedback, though representing a smaller portion of the total reviews, points to potential inconsistencies in service quality, particularly in specific repair areas, and issues with pricing and customer interaction. While the high average rating suggests a generally positive customer base, the negative reviews highlight areas requiring attention to ensure consistent high-quality and reliable service for all customers.
Bad
Dear Nasir Bhai, I wanted to express my sincere appreciation for your exceptional skills and dedication in fixing my car. Your expertise and attention to detail truly impressed me. Thank you for providing outstanding service and ensuring my vehicle is in top-notch condition. I’m grateful for your hard work and commitment.
Hi. We had our chevrolet cruze 2013 taken to this place. Engine was replaced for 4800 with WARRANTY to find the best engine that works fine, even if they have to try not only one engine. So, they supposedly tried 3+ engines and the one we got at the end had a weird sound at starting the engine that the original engine was not making, after around 5000 km of driving the car broke down completely, engine dead. When we complained about the sound to the guys there, they said it was normal (WHICH WAS NOT) and also they said that they tried too many engines, so it became not profitable for them, so I believe that is the reason they just put a bad engine. NEVER COME BACK
Hi. We had our chevrolet cruze 2013 taken to this place. Engine was replaced for 4800 with WARRANTY to find the best engine that works fine, even if they have to try not only one engine. So, they supposedly tried 3+ engines and the one we got at the end had a weird sound at starting the engine that the original engine was not making, after around 5000 km of driving the car broke down completely, engine dead. When we complained about the sound to the guys there, they said it was normal (WHICH WAS NOT) and also they said that they tried too many engines, so it became not profitable for them, so I believe that is the reason they just put a bad engine. NEVER COME BACK
Highly recommend. Really the best and professional services. I had issues with my Ls 460, which was not fixed for long and i had visited many mechanics in dubai and Sharjah but still the fault was active. Finally I met Me. Qaseer and They're experts in every car related issue, my car is back to normal and I'm driving it with a peaceful mind.
Horrible experience, rude staff and not interested to support customers
I deal every time what This garage, they have experience and everything paint, fix, electrical, mechanical people, they are honest, real spare part. the fixing price little higher but i trust them rather than other. make your car perfect
Professional and trust worthy service
Quite Expensive... Bad Experience
Worst garage ever.
They charged me so much for fixing a bumper.
I was told they will put original bumper but all they did was out a duplicate and cuz they don't know how to work on the car. How did i come to know this . After dissatisfaction with their work I took to another garage and they showed how they make things worse for me.
They stick the bumper with silicone glue .
Absolutely ridiculous . And females never go there . Veru flirty guys really .
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