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Tire Repair
TotalEnergies Dar Al Madeena Car Wash
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TotalEnergies Dar Al Madeena Car Wash, operating under the business name TotalEnergies, offers a range of services for vehicles. The company offers car wash services, providing cleaning for the exterior and interior of vehicles. Additionally, the company offers oil change services, a crucial aspect of vehicle maintenance. These services cater to the needs of car owners looking for convenient and reliable options for keeping their vehicles clean and well-maintained.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on a collection of 155 reviews with an average rating of 4 out of 5, the overall customer sentiment appears to be generally positive, although there are significant areas of concern highlighted in a portion of the feedback. While a majority of customers seem satisfied, a notable minority express strong dissatisfaction with specific aspects of the service.
Service Quality:
Reviews indicate a mixed perception of service quality. Positive feedback often highlights good value for money and the availability of multiple services including car wash and oil change. Some customers specifically commend the efficiency and facilities provided. Conversely, a significant number of negative reviews point to serious deficiencies in service execution, particularly concerning the car wash process. Issues raised include the use of dirty water and mops, inadequate interior cleaning, neglect of specific areas like the engine bay, and potentially damaging practices such as using diesel for shining.
Common Themes:
Recurring themes in the reviews include variations in service speed, with some customers experiencing significant delays. Customer interaction is also a point of contention, with some reviews describing staff as impolite or rude. The availability of separate waiting areas and a mosque are mentioned as positive amenities. Pricing is generally perceived as competitive.
Final Assessment:
While the business benefits from a relatively high average rating and offers a range of convenient services at competitive prices, the recurring negative feedback regarding the quality of the car wash process and customer service cannot be overlooked. The concerns raised about hygiene, thoroughness, and potentially harmful practices during the car wash indicate inconsistencies in service delivery that could significantly impact customer satisfaction and vehicle condition. To consistently deliver high-quality and reliable service, the business needs to address the specific issues raised in the negative reviews, particularly those related to car wash procedures and staff conduct.
Body wash, full wash, and oil changing facilities for cars are available here You can find cheaper rate as compare to other car washing service center They have experienced staff for car washing and oil changing In oil, they just deal with a total brand Male and female separate waiting room available The mosque is also there
Dealing with customers is not at all polite and rude, specifically who carry a swipe machine for payment collection.
I had a terrible experience at this car wash. The prices are the same as other professional car wash shops in the industrial area, so there’s no advantage there. However, the quality of service is far below standard. • Dirty Water & Mops: They use filthy water that hasn’t been changed in a long time. The same nasty mops used for rims and tires are then used on the car’s body, which will eventually ruin the paint and any ceramic coating. • Poor Interior Cleaning: They don’t properly clean the interior—just blast high-pressure air and call it a day. The windows and windshield aren’t cleaned from the inside, and the floor mats aren’t even vacuumed. • Engine Bay Neglected: If you want your engine bay cleaned, you have to specifically ask for it. • Dangerous Practices: Be cautious! They use diesel to shine the underside of the car, which dries out rubber parts and joints, potentially causing long-term damage. • Terrible Service: In the middle of drying my car, they abandoned it to start washing another customer’s car. The foreman is completely careless and ignores any feedback or concerns. Bottom line: This place has no respect for customers or their vehicles. Avoid it at all costs and find a car wash that actually cares about quality service. Never again!
Very good service. Full car wash available. For vehicles likes corolla, camry is charged 31dhs. It takes around 35-40mins for full wash. Good facilities. recommended Working time is till 10.00pm.
Very slow, more than one hour and half just waiting for the car to be finished and the workers thinks they’re sneaky or smart
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