Rough Moto Trading and repairing motorcycles

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About Rough Moto Trading and repairing motorcycles

Rough Moto Trading and repairing motorcycles is a motorcycle repair shop and motorcycle shop. The company offers a range of services including motorcycle repair and maintenance.

AI Generated Sentiment, based on recent reviews:

Overall Customer Sentiment:
Based on a total of 94 reviews with an average rating of 4.6 out of 5, the overall customer sentiment towards this motorcycle repair and shop is overwhelmingly positive. The high average rating indicates a strong level of satisfaction among the majority of customers.
Service Quality and Strengths:
Recurring positive themes highlight the business's strengths in providing high-quality service for both road and racing bikes. Customers frequently commend the professionalism, knowledge, and efficiency of the staff. Specific mentions include the use of high-quality parts, fairings, and a passion for their work. The speed of service and the ability to prepare bikes for track use are also noted as significant positives. The welcoming atmosphere and dedication to finding the best solutions for both the bike and the rider are appreciated.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, a few reviews indicate areas for potential improvement. One notable concern involves a lack of attention to specific customer instructions and a lack of detail on invoices regarding parts and quantities used. Another negative review highlights poor customer service during phone interactions, specifically mentioning rudeness and unhelpfulness.
Common Themes:
The most prevalent themes across the reviews are the high level of professionalism and expertise of the staff, the quality of the work performed, and the overall positive experience for the majority of customers. The business appears to excel in technical aspects of motorcycle repair and preparation.
Final Assessment:
Considering the high average rating and the consistent positive feedback regarding service quality, professionalism, and technical expertise, this motorcycle repair and shop generally delivers high-quality and reliable service. The business demonstrates a strong capability in handling various types of motorcycles and providing effective repairs and preparations. While isolated incidents of poor communication and attention to detail exist, they do not appear to represent the typical customer experience. The business is a strong contender for those seeking professional and reliable motorcycle services.

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