LuLu Hypermarket - RAK Mall

RAK Mall - Khuzam Rd - Al Qurum - Ras Al Khaimah

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Business Listing

Appliance Repair

Mobile Phone Repair

LuLu Hypermarket - RAK Mall

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About LuLu Hypermarket - RAK Mall

LuLu Hypermarket - RAK Mall, operates as a comprehensive retail destination. The company offers a wide array of services encompassing a hypermarket, providing a vast selection of groceries and household essentials. As an appliance store, they feature various home and kitchen appliances. Their cell phone store offers the latest mobile devices and accessories. The clothing store and fashion accessories store cater to diverse styles and trends. A dedicated fruit and vegetable store ensures fresh produce availability, while the Indian grocery store provides specialized ethnic food items. The kitchen supply store stocks essential cookware and utensils. Functioning as a supermarket, they cover everyday shopping needs. Finally, the toy store offers a range of toys and games for children.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.2 out of 5 from 5356 reviews, the general customer sentiment towards Lulu Hypermarket Group appears to be largely positive. While a significant portion of customers express satisfaction with the range of products, quality, and overall shopping experience, there are notable areas of concern that impact the perception of service quality.
Service Quality:
Service quality presents a mixed picture. Positive feedback highlights the cleanliness, organization, and friendly staff within the hypermarket itself. However, significant weaknesses are evident in specific service areas, particularly regarding appliance purchases and delivery, as well as responsiveness to customer inquiries via phone and online platforms. Issues with delayed deliveries, lack of communication, and inadequate post-purchase support for appliances are recurring themes. Concerns about the availability of advertised offers also suggest potential inconsistencies in promotional execution.
Common Themes:
Recurring positive themes include the wide variety of products available across different categories, competitive pricing, and the convenience of finding multiple needs met under one roof. The fresh produce section and in-store food options are also frequently praised. Conversely, negative themes consistently revolve around poor communication, particularly concerning order status and customer service inquiries, and unsatisfactory experiences related to the purchase and delivery of appliances, including installation issues and lack of support. Discrepancies between advertised offers and in-store availability are also mentioned.
Final Assessment:
Lulu Hypermarket Group demonstrates strength in providing a comprehensive retail offering with a wide product selection and generally positive in-store experience. The high overall rating suggests that for many customers, the core hypermarket services meet expectations. However, the business faces significant challenges in ensuring consistent and reliable service across all departments, particularly in areas requiring specific support like appliance sales and delivery, and in maintaining effective communication channels. Addressing these service gaps is crucial for enhancing customer satisfaction and solidifying a reputation for high-quality and reliable service across all aspects of the business.

Amenities
Credit cards Debit cards Delivery Free parking lot In-store pick-up In-store shopping NFC mobile payments On-site services Same-day delivery Wheelchair-accessible car park Wheelchair-accessible entrance No-contact delivery
Map
Overall Google Reviews
4.2 (5356 reviews)
Review 1 of 10
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4.22 (18783 reviews)
Member since
May, 05 2025
Location
RAK Mall - Khuzam Rd - Al Qurum - Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
5 Listings 0 Followers
Business Hours
Monday 08:00 AM - 01:00 AM
Tuesday 08:00 AM - 01:00 AM
Wednesday 08:00 AM - 01:00 AM
Thursday 08:00 AM - 01:00 AM
Friday 08:00 AM - 01:00 AM
Saturday 08:00 AM - 01:00 AM
Sunday 08:00 AM - 01:00 AM
Services
Appliance store
Cell phone store
Clothing store
Fashion accessories store
Fruit and vegetable store
Hypermarket
Indian grocery store
Kitchen supply store
Supermarket
Toy store
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