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Appliance Repair
LuLu Hypermarket - RAK Mall
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LuLu Hypermarket - RAK Mall, operates as a comprehensive retail destination. The company offers a wide array of services encompassing a hypermarket, providing a vast selection of groceries and household essentials. As an appliance store, they feature various home and kitchen appliances. Their cell phone store offers the latest mobile devices and accessories. The clothing store and fashion accessories store cater to diverse styles and trends. A dedicated fruit and vegetable store ensures fresh produce availability, while the Indian grocery store provides specialized ethnic food items. The kitchen supply store stocks essential cookware and utensils. Functioning as a supermarket, they cover everyday shopping needs. Finally, the toy store offers a range of toys and games for children.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.2 out of 5 from 5356 reviews, the general customer sentiment towards Lulu Hypermarket Group appears to be largely positive. While a significant portion of customers express satisfaction with the range of products, quality, and overall shopping experience, there are notable areas of concern that impact the perception of service quality.
Service Quality:
Service quality presents a mixed picture. Positive feedback highlights the cleanliness, organization, and friendly staff within the hypermarket itself. However, significant weaknesses are evident in specific service areas, particularly regarding appliance purchases and delivery, as well as responsiveness to customer inquiries via phone and online platforms. Issues with delayed deliveries, lack of communication, and inadequate post-purchase support for appliances are recurring themes. Concerns about the availability of advertised offers also suggest potential inconsistencies in promotional execution.
Common Themes:
Recurring positive themes include the wide variety of products available across different categories, competitive pricing, and the convenience of finding multiple needs met under one roof. The fresh produce section and in-store food options are also frequently praised. Conversely, negative themes consistently revolve around poor communication, particularly concerning order status and customer service inquiries, and unsatisfactory experiences related to the purchase and delivery of appliances, including installation issues and lack of support. Discrepancies between advertised offers and in-store availability are also mentioned.
Final Assessment:
Lulu Hypermarket Group demonstrates strength in providing a comprehensive retail offering with a wide product selection and generally positive in-store experience. The high overall rating suggests that for many customers, the core hypermarket services meet expectations. However, the business faces significant challenges in ensuring consistent and reliable service across all departments, particularly in areas requiring specific support like appliance sales and delivery, and in maintaining effective communication channels. Addressing these service gaps is crucial for enhancing customer satisfaction and solidifying a reputation for high-quality and reliable service across all aspects of the business.
I already order one fridge there they dont delivery me in the date , i call there many times they Tell me for wait and turning off the phone , i dont have answers for my order !! Só bad service
I purchased a washing machine from the store. The cord plug should be cut and fixed in the socket behind the washing machine. The delivery guys said that they are not allowed to cut the cord as per Lulu’s instructions. How am I going to use the kitchen when there is an electric cord laying on the countertop as per the photo. It is very common to cut the plug and fix in the designated socket. Lulu is a great grocery store but I don’t recommend that you buy your appliances from there.
There is also leakage everywhere after the washing machine is installed. Lulu is not definitely your destination for appliances.
I hope that the management investigates these issues and improve the service quality. My invoice number is 15802.
I purchased a washing machine from the store. The cord plug should be cut and fixed in the socket behind the washing machine. The delivery guys said that they are not allowed to cut the cord as per Lulu’s instructions. How am I going to use the kitchen when there is an electric cord laying on the countertop as per the photo. It is very common to cut the plug and fix in the designated socket. Lulu is a great grocery store but I don’t recommend that you buy your appliances from there. There is also leakage everywhere after the washing machine is installed. Lulu is not definitely your destination for appliances. I hope that the management investigates these issues and improve the service quality. My invoice number is 15802.
I've been trying to contact Lulu Rak for the past two days for some information, but nobody is answering the phone. It seems like the contact number is just for show. I did not expect such poor response from Lulu Hypermarket Group."
Lulu is hypermarket is very good 👍🏻 Quality assurance company Quality products Best rates any time It's located in RAS Al khaimah Mall Khuzam Road .
Recently, I had the opportunity to visit Lulu Hypermarket at RAK Mall, Ras Al Khaimah, and it was a great shopping experience. Lulu has always been known for its wide range of products, quality service, and competitive pricing, and this outlet lived up to the expectations. From fresh groceries, household essentials, and electronics to fashion, beauty products, and international food varieties, the store offers everything under one roof. The fruits and vegetables section was particularly impressive, with fresh and neatly organized produce. The bakery and hot food sections were also worth checking out, offering a delicious variety of freshly prepared items. What stood out the most was the store's cleanliness, organized layout, and friendly staff, making the shopping experience smooth and enjoyable. The offers and discounts available on various products made it even better. For anyone in Ras Al Khaimah, I highly recommend visiting Lulu Hypermarket at RAK Mall for a convenient and enjoyable shopping experience. Whether for daily essentials or a quick bite from their in-store food court, it’s a great place to explore!
Satisfied. Everything you need is in place, starting from outside they have a well coordinated parking area, waste area will waste segregation labels in place. This is very commendable as they are environmental conscious. The inside is calm and cool place for shopping. Items are well arranged with price tag on them.
They are cheating us . They are showing very big offers in flyer but they not provide that items in hypermarket. This is only the one way to attract customers. Don't go there for offer.
To muchh late note response talabat rider 1 order give me minimum 1 hour late so be please not responding your staf
VER BAD SERVICE TALABAT ORDER 2HRS????IM IN RAK WHY DELIVER FROM ABU DHABI??USELESS