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Auto Repair
Fantastic Auto Maintenance Workshop
Category: Home Maintenance
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Fantastic Auto Maintenance Workshop, , is an auto body shop. The company offers a comprehensive range of services to address vehicle damage and restoration. These services include accident repair, dent removal, scratch repair, and paintwork. They also provide services related to chassis straightening and alignment, ensuring the structural integrity of the vehicle. Furthermore, the company offers services for restoring the vehicle's exterior appearance, including polishing and detailing. Their expertise covers various types of damage, from minor cosmetic issues to major collision repairs, aiming to return vehicles to their pre-accident condition.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the average rating of 4.2 out of 5 from 291 reviews. Many customers express satisfaction with the quality of work and the helpfulness of specific staff members, particularly Mr. Praveen. However, a notable minority of reviews highlight significant negative experiences.
Service Quality:
The majority of feedback suggests competent and professional service, with customers reporting successful repairs and good customer service over extended periods. Conversely, a significant weakness is the inconsistency in service delivery, with some customers experiencing excessive delays, poor communication, and even damage to their vehicles during repairs.
Common Themes:
Recurring positive themes include the knowledge and helpfulness of staff, reasonable pricing for some services, and the quality of the repair work itself. Negative themes frequently mention issues with timeliness, communication, and the behavior of certain staff members. The discrepancy in labor charges is also a point of concern for some.
Final Assessment:
Based on the available data, the business demonstrates a capacity for providing high-quality and reliable auto body services, as evidenced by the strong average rating and positive feedback from a significant portion of customers. However, the presence of highly negative reviews detailing significant issues with repair quality, timelines, and customer interaction indicates a lack of consistent service delivery. While many customers have positive experiences, potential customers should be aware of the reported inconsistencies and potential for negative outcomes. The business would benefit from addressing the reported issues with communication, timeliness, and staff conduct to ensure a consistently positive customer experience.
Good place to fix your car. The people there know what they are doing. Mr. Praveen is very helpful. They fix your car at reasonable costs
Just had an amazing experience at Fantastic Auto Garage! From warm greetings to meticulous service, especially from Mr. Praveen, who explained everything thoroughly. Highly recommend for reliable automotive care!"
Staffs are good but the guy sitting inside the cabin doesn’t know to behave to the customer. He was lying back in the chair keeping his legs on the table and talking to me. The labor charge is too high.
This is the worst auto garage I ever had an encounter with, I handed over my AUDI S8 for minor repairs with the commitment of Mr.Rinku their supervisor that it will delivered within 5 days and it took them a month to deliver the vehicle and when I received the vehicle, the vehicle was in a terrible condition not only they didn't perform the work properly for which they kept the car for month but in addition to that while performing the work they broke the stearing control module, coolent radiator pipes and speakers. These people are really unprofessional and time wasters, they will keep giving you excuses and in the end they will ruin your vehicle. STAY AWAY FROM THESE SCAMMERS.
Very Proffesional Work done by the Garage ....I have been coming here for the past 5 years and I have been getting very good service. The customer service is very Good. The charge reasonably as well.
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