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Bicycle Repair
DerakBikes
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DerakBikes is a business that operates as a Bicycle store, Baby store, Bicycle wholesaler, and Toy store. The company offers a wide range of products and services catering to various needs. As a Bicycle store, they provide bicycles, accessories, and repair services. In their capacity as a Baby store, they offer baby products and gear. As a Bicycle wholesaler, they supply bicycles to other retailers. Finally, as a Toy store, they sell a variety of toys. The company aims to serve a diverse customer base with their comprehensive selection of goods and services.
Customer Sentiment:
Analysis of the provided reviews indicates a predominantly negative customer sentiment, particularly concerning post-purchase service and product quality. While the average rating of 3.6 out of 5 suggests some level of satisfaction among the broader customer base (19 total reviews), the detailed feedback highlights significant issues experienced by a subset of customers.
Service Quality:
Several reviews point to significant shortcomings in customer service. Specific complaints include a lack of communication regarding repairs, failure to address product defects, and unhelpful or unresponsive staff. Issues with repair quality and perceived dishonesty in handling customer concerns are also recurring themes.
Common Themes:
The most prominent negative themes revolve around poor product quality (specifically e-bikes and children's cars), inadequate and unresponsive customer service, and difficulties in obtaining repairs or spare parts. Conversely, one positive comment notes a good selection of electric bikes for kids and toys in the showroom, suggesting a potential strength in product variety or initial purchase experience.
Final Assessment:
Based on the provided reviews, there appears to be a notable disparity between the initial purchase experience and the post-sales support. While the business may offer a range of products, the recurring issues with product quality and, more significantly, the consistently negative feedback on customer service and repair processes raise concerns about the overall reliability and quality of service delivered. Potential customers should be aware of these reported issues, particularly regarding after-sales support, when making purchasing decisions.
Great place to buy electric bikes for kids. Showroom has good collection of toys.
NEVER ORDER ANYTHING ONLINE FROM THEM… I have ordered 2 bikes for my kids wich both came with defect and in the same day contact contact them and they said they would came to repair … never came to repair their bad quality bikes.
Really bad quality of e bike, despite paying more than 3500 aed, my bike is still with them and for repair they still didn’t give any updates in a YEAR about it
The bike is good. But the customer service is Bullshit. They are not replying properly, maybe they are not educated i guess? But i have some important questions to ask, no one can answer! I want to ask for the item that i buy because the Breaks and lights of my cycle is not good quality. I want some spare parts. But they are not replying! Useless Customer Service! Don't put "Customer Service" on your Page if it's not contactable!
Worst experience ever. Sent my kids car for them to fix it. They returned it in a worst condition- and they are insisting it wasn’t like this in the warehouse when they “fixed it”. The original problem was different than this.. the car was actually in better condition we sent it.., and now he is manipulating me - saying no other supplier can fix it because it’s exclusive to them. Dishonest and unreliable people. Avoid at all costs - I wish I had seen the reviews before I bought from them.
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