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Motorcycle Repair
Biker & Bikes
Category: Motorcycle Repair
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Category: Auto Repair
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Category: Tire Repair
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Category: Auto Repair
Trading Enterprises - Honda Rashidiya Service Centre is an auto repair shop. The company offers a co...
Category: Motorcycle Repair
The company offers a comprehensive range of services for Honda motorcycles. These include routine ma...
Biker & Bikes is a motorcycle dealer offering a range of services. The company offers new and used motorcycle sales, catering to various preferences and budgets. Additionally, the company provides motorcycle repair and maintenance services, ensuring bikes are in optimal condition. Parts and accessories are also available, allowing customers to customize and enhance their motorcycles. The company offers financing options to facilitate motorcycle purchases.
Customer Sentiment:
The overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.6 out of 5 across 12 reviews. The majority of customers express satisfaction with their experience, highlighting positive interactions and successful transactions.
Service Quality:
Key strengths in service quality include a smooth and supportive buying process, with particular praise for the individual named Nilson who is frequently mentioned for his attentiveness and trustworthiness. Customers appreciate the end-to-end management of transactions and the provision of additional support, such as insurance assistance. The quality of the bikes sold is also noted positively, with descriptions of them being in great condition.
Common Themes:
Recurring positive themes include the ease of the buying process, the helpfulness and reliability of the staff (specifically Nilson), and the quality of the motorcycles. A significant weakness identified in one review is poor customer service, characterized by rudeness and a lack of interest in making a sale, coupled with a restrictive policy regarding test rides. This suggests an inconsistency in service delivery.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable service, particularly in the buying and selling of motorcycles. The high average rating and numerous positive comments indicate a strong track record of customer satisfaction. However, the negative feedback regarding customer service and test ride policy highlights an area for potential improvement to ensure a consistently positive experience for all customers. Overall, the business appears to be a trustworthy option for motorcycle transactions, with a notable individual contributing significantly to positive customer experiences.
Bought a bike from Nilson and the process was smooth all the way. He even supported with providing insurance at an excellent rate. Everything was clear and the bike is in great condition as described in the advert. Would definitely buy from him again and highly recommend dealing with him.
One stop shop when it comes to buying or selling a bike through Nilson. He manages the process end to end and is an individual who you can trust.
Thank you Nilson for my Breakout, its not often that my expectations are exceeded in this industry but you certainly have gone above and beyond. Super clean bikes, good advice and just a great company to do business with. Regards, Jaycee
Very poor customer service , rude and no interest in making a sale. Also you are not allowed to test ride any motorcycle - they expect you will just look at it and believe whatever they tell you and give your money to them . Go to a business who are confident in what they sell.
What a great experience, Buying our first bikes ever from Nilson, He took care of us since day one and even after we bought the bikes he kept checking on us on the bikes just to make sure we are having a great first experience. Thanks a lot to you brother, Inshallah more business will have between us.
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