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Auto Repair
AutoPro - 7072
Category: Auto Repair
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AutoPro - 7072, , is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specialized auto air conditioning and electrical services, and expertise in auto springs. They also operate as a brake shop, car battery store, oil change service, and tire shop, addressing various vehicle needs. Additionally, the company provides a chauffeur service, adding a unique offering to their automotive portfolio.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 141 reviews, the overall customer sentiment towards AutoPro appears to be largely positive. Many customers express satisfaction with the quality of service and the professionalism of the staff. However, a notable minority of reviews highlight significant negative experiences, particularly concerning customer service and perceived unfair practices.
Service Quality:
Reviews frequently praise the technical expertise of the staff, with specific mentions of thoroughness and effective problem-solving, particularly in areas like tire changes and general maintenance. The ability to source parts efficiently and complete work on time is also highlighted as a strength. Conversely, some reviews indicate issues with the quality of work, suggesting inconsistency in performance.
Common Themes:
Positive themes consistently revolve around the helpfulness and professionalism of individual staff members, often mentioned by name. Efficient service delivery and technical competence are also recurring positives. Negative themes primarily center on poor customer service experiences, including rudeness, lack of empathy, and perceived attempts to extract additional payment through tipping. Issues with communication and handling of complaints are also evident in some reviews.
Final Assessment:
While AutoPro demonstrates a strong track record of providing quality auto repair and maintenance services, as reflected in the high average rating and numerous positive reviews, the presence of significant negative feedback regarding customer service and perceived unfair practices cannot be overlooked. The business appears to excel in technical execution and the dedication of many staff members. However, addressing the inconsistencies in customer interaction and ensuring fair and transparent practices across all service aspects are crucial areas for improvement to maintain and enhance its reputation for high-quality and reliable service.
Excellent service and customer relationship from Mr Khurram and technician Mohd Ali. They sourced new tires from another location and installed on time as promised. The βproβ was noticeable in the way they delivered the service.
I have been a loyal customer for many years, owning two cars and always relying on this establishment for tire replacements. Iβve also seen many others rely on their services.
Today, however, I had an unfortunate experience. My personal bike ran out of battery, and I approached them for a simple jump start, expecting assistance from a business Iβve trusted for years. To my surprise, they demanded 50 AED just to help connect the jump starter to my battery.
This incident reflects poor customer service and a lack of empathy. Situations like this call for a more humane approach, especially towards long-standing customers. Disappointing and disheartening.
If good servicing of vehicle you want. dont hesitate to come here they will give you good and excellent service.. With the help Of Ralph your vehicle is in good hand. He will give you the of best of hes best to maintane your car in the best performance. Come visit the shop and find Ralph. 5 star for this staff for excellence work he have.
Samuel the philipino guy helped me alot while changing my Oil he is literally very professional and high customer service hes one of the best ππ»ππ»ππ»ππ»
Service at this location is excellent. Joy the service advisor she was very courteous and helpful with getting my car in for service and billing process. Samuel the Technician was very through and professional, he answered all my questions and took care of all my concerns without any hesitation, he went above and beyond. Both these employees are an asset to this location and all of the AutoPro group. Keep up the good work team 7072 i will be coming back next time for sure! Thank you
Very disappointed . They are tell me to get another car and jump start my car.
And I am getting this advice on the phone.
Very poir poor prefirmance for the slit of driying care , unless you pay them tip they will not do proper work , and i clame that they saued to me call mangment . Very good
Very poir poor prefirmance for the slit of driying care , unless you pay them tip they will not do proper work , and i clame that they saued to me call mangment . Very good
Worst experience and very slow staff worst don't go this shop they put me for waiting and not fix my vehicle puncture tyre after that I left from this shop without fixing worst tyre repair shop
Yesterday my tyre which was changed by auto pro in april .. and serviced 3 weeks before With U .. exploded while i was driving my on the highway which was pretty scary for my family..
I tried to call your service since ive been told that i have an available recovery/van to come and fix it.
I called ur number which was busy !
Any ways a passing recovery truck helped and dropped my car to the nearest autopro.
And they changed and put the spare tyre after fighting with me saying i should only go to the same autopro i changed my tyres with In the first place.
Today i came to the same branch that changed my tyres in .. the staff were super rude they were unbelievable when i just wanted to explain what happend with me .
I asked for a manager and they referred me to another staff which they said is the manager and it wasnt a manager.
I asked for the managers number and they refused to give me.
And they told they will never replace this tyre .
I changed my tyres here in autopro and not anywhere else because i trust your products and service even if its more expensive Than the rest .but now am super disappointed with the way ive been treated .
Kindly reach to me on the matter ASAP