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Motorcycle Repair
ANB Motorsports KTM, HUSQVARNA and GAS GAS UAE Showroom
Category: Bicycle Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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ANB Motorsports is a business specializing in motorcycles. The company offers a range of services including motorcycle repair and maintenance. As a motorcycle shop, they provide sales of KTM, Husqvarna, and GasGas motorcycles, along with parts and accessories for these brands. Their services cater to motorcycle enthusiasts in the UAE, covering both the sale of new bikes and the ongoing support needed to keep them running.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 206 reviews. Many customers express satisfaction with the service received, highlighting professionalism and knowledge of the staff. However, a notable minority of reviews indicate significant dissatisfaction, particularly concerning customer service and product quality issues.
Service Quality:
Strengths in service quality are frequently mentioned, including attention to detail, knowledgeable staff, and effective communication through regular updates. The availability of services like collection and delivery is also appreciated. Conversely, weaknesses are reported in areas such as the longevity of certain products (specifically batteries) and the handling of returns or exchanges. Some reviews also point to perceived poor attitude and lack of care from staff in certain instances.
Common Themes:
Recurring positive themes include the expertise of the staff, the range of products and services offered, and the overall positive experience with routine servicing. Negative themes consistently revolve around issues with customer service attitude, product reliability (specifically batteries), and the handling of post-purchase problems.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as evidenced by the strong average rating and numerous positive testimonials. The business excels in technical expertise and customer communication during service appointments. However, there are clear areas for improvement, particularly in ensuring consistent positive customer service interactions across all staff members and addressing concerns regarding product quality and return policies. While the majority of customers are satisfied, the negative feedback highlights critical areas that, if addressed, could further enhance the business's reputation and customer loyalty.
After ashraf I won’t come again to KTM me and my family and friends customer service is zero they don’t even have attitude
My review is bellow zero
Bad customer service
Bad service and they don’t care to work
Excellent Service! I recently had my Dukes serviced at ANB and was impressed with the service I received. Ron was exceptionally knowledgeable and was able to answer any questions or issues I had. He was also incredibly friendly and professional throughout the entire process with regular updates. I highly recommend anyone looking for top-notch motorbike servicing or looking to purchase bikes/accessories 👌
Great service and attention to details and clients
I've been a happy customer since October 2019 and can't speak highly enough of this team. I will not take my KTMs anywhere else for services and if I had other brands I would be inclined to take that to ANB too if possible. The amount of care they put into every check is commendable and they keep me informed in detail. I'm from Abu Dhabi, so their collection and delivery service is worth every dirham. I'm not going to single anyone out, you all know who you are. Thanks for what you do for the riding community. It is greatly appreciated. Best wishes for 2025.
The only problem i got is with the battery that i bought from ktm which last for 2 or 3 months and there is no return or exchange for it.I dont recommend the batteries from them.
The sales person was very knowledgeable and they had a wide range of prices in bikes! Also the accessories were well priced and a good variety.
Unbelievably poor service. It will be faster, cheaper and easier for you to order parts using shop and ship from another country.
Very polite and professional staff, it was my first visit and it won't be the last.
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